SHIPPING POLICY
Please check each item’s listing for its specific shipping timeline. All Mother Nacre pieces are shipped from California, with delivery available exclusively within the USA.
Note: Mother Nacre does not take responsibility for any lost, damaged, or delayed packages. Once items are shipped, the carrier is liable for any loss, damage, or delay including but not limited to an incorrect delivery address or stolen items. Any correlating issues must be handled with the carrier directly. Carrier liability begins when the carrier accepts the package and the items are in their possession in form of documented tracking.
RETURN POLICY
We take great care in handcrafting our jewelry to ensure it meets our high standards of quality and craftsmanship. Because most of our designs are made to order, we kindly ask that you review product details carefully before purchasing. While custom/made-to-order pieces are final sale, we’re committed to ensuring you’re happy with your order. If you experience any issues with your jewelry, please reach out—we’re here to help.
RETURN CONDITIONS:
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Returns are accepted on non-custom pieces within 5 days of delivery.
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Custom/made-to-order pieces and earrings are final sale, non-returnable and non-refundable.
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If you believe your item is defective, contact us within 48 hours of delivery.
RETURN PROCESS:
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To start a return, please contact us via our contact form or email julia@mothernacre.com.
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Items must be shipped back with recorded tracking within 5 days of the initial delivery date.
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Customers are responsible for return shipping fees.
RETURN CONDITIONS:
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Unworn and in original condition, free from any signs of wear or damage.
We reserve the right to reject returns that do not meet these conditions. Once we receive and inspect your return, a full refund will be issued within 5 business days.
If you have any questions, don’t hesitate to reach out—we’re happy to assist!
REPAIR POLICY
At Mother Nacre, quality and craftsmanship are our highest priorities. Should you require a repair, we are here to assist you.
COMPLIMENTARY REPAIRS:
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Jewelry purchased within 6 months of the purchase date is eligible for a one-time repair for any silk thread breakage.
REPAIRS AFTER 6 MONTHS:
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Repairs needed beyond 6 months will incur a repair fee, including shipping costs, at the customer’s expense. Fees will be determined at our professional discretion.
To initiate a repair, please contact us via our contact form or email julia@mothernacre.com. We’ll be happy to assist you!